Sub Zero Refrigeration LLC, doing business as Sub Zero Temp Control ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our chat widget, or contact us for HVAC services.
Information we collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number, and service address when you request a quote, contact us, or voluntarily provide your mobile number in the website chat widget.
- Service information: details about your HVAC system, service needs, and property so we can quote and serve you accurately.
- Communications: records of inquiries, feedback, and correspondence with us.
- Technical data: IP address, browser type, pages visited, and similar device data collected automatically to operate and improve the site.
How we use your information
- Provide, schedule, and complete HVAC services you request
- Respond to inquiries and provide customer support
- Send appointment reminders, confirmations, and follow-up communications
- Improve our website, services, and customer experience
- Measure advertising performance and website conversions
- Send promotional communications only with your consent
- Comply with legal obligations
Advertising, cookies, and analytics
We use cookies and similar technologies, including Google Tag Manager, Google Ads, and Meta Pixel, to understand how visitors use the site and to measure conversions (for example, when you submit a lead form). These tools may collect technical data and associate a visit with an ad click (such as a Google Click ID) when you arrive from an advertisement.
You can control cookies in your browser settings. Google also provides ad personalization controls at adssettings.google.com.
Chat widget
Our website includes a chat widget on pages that do not already collect a phone number in a lead form (for example the homepage, blog, and reviews). If you engage with it, you may voluntarily provide your mobile number and other contact details so we can respond to your inquiry. The chat widget is not shown on Instant Quote, service, location, About, or Contact pages.
Transactional text messages
When you provide your phone number on a quote or contact form, you consent to transactional texts from Sub Zero Refrigeration LLC related to your request — for example appointment confirmations, scheduling, and service follow-ups. Message and data rates may apply. Message frequency varies.
Marketing text messages
Sub Zero Refrigeration LLC sends promotional and marketing messages only to users who explicitly consent via a separate, optional marketing checkbox in the chat widget on subzerotempcontrol.com. Marketing consent is not combined with transactional consent from website forms. The chat widget is the only marketing SMS opt-in method, and it is not embedded on pages that already collect a phone number.
Marketing messages may include special offers, discounts, event promotions, and service announcements. Examples:
- Hi! This is SUB ZERO REFRIGERATION LLC. We're excited to share a new promotion available for a limited time. Reply STOP to unsubscribe. Message & data rates may apply.
- Hello from SUB ZERO REFRIGERATION LLC. Don't miss our latest offers and updates. Reply STOP to unsubscribe. Message frequency varies. Message & data rates may apply.
Opt-out
To opt out of text messages, reply STOP to any text from us. To opt out of email, use the unsubscribe link in any email or contact us at [email protected].
Data sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Service providers who help us operate (scheduling, payments, advertising, and analytics platforms)
- Law enforcement or legal authorities when required by law
Data security and retention
We use appropriate technical and organizational measures to protect personal information. No internet transmission is completely secure. We retain information as long as needed to provide services, keep business records, and meet legal requirements. Service records are typically kept for 7 years.
Your rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion, subject to legal retention requirements
- Withdraw consent for marketing communications
Contact us
- Email: [email protected]
- Phone: (360) 839-7670
- Address: 13714 NE 28th St Suite 12, Vancouver, WA 98682
We may update this policy from time to time. Significant changes will be posted on this page with an updated date.